Welcome to SecureConnect
Included in the Box
Installation Best Practices
Connections
- Insert the SIM
Confirm Your Account
Download VeeaHub Manager App
Logging In
Enroll Your Hub
- Choose Site
Check Status and Signal
Quick Guest Wi-Fi Setup

Welcome to SecureConnect!

The simplest way to identify and connect users and devices with
maximum simplicity, security, and high performance.

This Quick Start Guide covers unboxing to getting you up and running in minutes.

Have your SecureConnect Hub and smartphone ready…

Let’s begin!

Included in the Box

Inside, you’ll find your SecureConnect Hub, power adapter, Ethernet cable, and a quick start guide.

Installation Best Practices

When choosing a location for your SecureConnect Hub, please make sure to follow the recommendations below for optimal performance and reliability.

Free Airflow

Set the device on an open shelf or desktop and avoid closed cabinets or stacking items on top. Several inches of clearance on all sides is a good rule to follow.

Cool Temperature
Place the Hub in a cool spot, avoiding direct sunlight, radiators, or stacks of equipment.

Strong Cellular Reception
To connect to the strongest cellular signal possible, place the Hub near a window, exterior wall, or open area when possible. A rule of thumb is: if a cellular phone gets three or more bars in a certain location, the Hub will too.

Connector Care
To avoid damage when plugging in Ethernet cables, gently press down on the neck of the Ethernet cable while inserting it into the Ethernet port. Insert cables straight in until you hear a firm click - don’t force them.

Power Supply Limitations
Only use the Veea supplied Power Supply. Use of a different power supply may damage the VeeaHub.

Environment
The SecureConnect Hub is for indoor use only. It must not come into contact with any fluids or substances which might otherwise cause damage or present a fire or electrical hazard to the Hub or personnel.

Orientation
Be sure to place the Hub on its four rubber feet.

Connections

The SecureConnect Hub can be connected via Ethernet or cellular network (SIM).
At the bottom of the hub, you'll find 2 Ethernet ports. Port 1 is for the Ethernet connection to the Internet. If you have devices such as a point-of-sale system or switch that require a wired connection, connect them to port 2 (LAN) as shown below.
The power cord connection is also shown below.

Insert the SIM

Carefully flip the Hub over and rest it on a level surface.
Remove the SIM tray from the side of the Hub and insert the SIM card into the tray. The contacts on the SIM card will be facing upwards, towards you, and the tray is encoded to allow it to be inserted only one way. Make sure the SIM card is securely installed in the tray. A general rule of thumb is that if you gently shake the tray, the SIM won't move or come loose.
Finally, be careful not to force the tray back into the device and gently slide it inwards while maintaining proper alignment flush with the surface of the Hub.

Confirm Your Account

Your new SecureConnect Admin account will be created on your behalf.

First-time users will receive a welcome email asking to verify their email address which authorizes their account.
Whitelist emails from @veea.co to avoid missing critical messages.
You will receive a temporary password in this welcome email.
Tap or click on the “Visit Control Center” link at the bottom of the email.

You will arrive at the Control Center login page.
Enter your account email address and the temporary password from your welcome email.
Tap or click the Login button.

You will arrive on a page where you can choose your new (permanent) password. Tap or click the Submit button when finished. To reset this password in the future, please visit the Settings section of Control Center, referenced in the “Settings” section of this Guide.

Download VeeaHub Manager App

On your iPhone or Android device, search for “VeeaHub Manager” in the iOS or Google Play App stores (respectively). Download and open the application.

Logging In

Tap on Log in or Register

Enter your account email address and tap “Continue”
On the next screen, enter your account password and tap on “Login”
You can select your preferred language at the top.

Enroll Your Hub

A Secure Connectivity Hub must be registered at an existing site. Click on the "Change Location" link in the top right corner.

Organization admins: Tap Change site --> Select any site
Site admins: Tap Change site --> Select the site you're assigned to

Choose Site

Tap on your organization's name and on the next screen, after tapping on the appropriate site, tap on the "Change Site" button at the bottom.

Next, tap on “Manage VeeaHubs”.

Then, select “Add New VeeaHub”

You will now arrive on the start page for enrolling your Hub.

Tap continue, and then you will be instructed to scan the QR code located at the bottom of your Hub to begin.

After scanning the QR code, you will be presented with a screen asking to choose a name for your Hub. You can select from one of the presets, or at the bottom of the list, you will see an option to create a custom name.

Next, you will arrive at the Wi-Fi Settings Screen. You can use the default Wi-Fi names and passwords, or simply tap Modify Settings at the bottom to customize as you wish. When ready, tap Continue at the bottom.

You will arrive to the Complete page letting you know that your Hub is beginning to go through configuration and updating procedures. This typically takes less than 30 minutes. Tap on Continue to go back to the home screen for your Site.

On your Site’s home screen, you will now be able to tap on Manage VeeaHubs and see your new SecureConnect Hub with its status shown as “Updating”.

Tapping on the Hub brings you to a screen where you can check on progress as it completes enrollment.

Check Status and Signal

If the SecureConnect Hub has a blue/purple edge, it's connected and ready.
To check signal strength when connecting with a SIM, press the top button. If you see 3–4 bars, the signal is optimal.
You can also check the status in the VeeaHub Manager app and/or Control Center (Web), where it should show as “Healthy” (green).