Table of Contents
- Welcome to VeeaHub Manager
- Confirm Your Account
- VeeaHub Manager App Download
- Logging In
- Switching Sites
- Home Page
- Wi-Fi Settings
- Manage VeeaHubs
- Cellular Data Usage
- SecureConnect
- My Account
Welcome to VeeaHub Manager
VeeaHub Manager is your mobile tool to keep you connected and in control of the SecureConnect environment at your Organization.
Confirm Your Account
Your new SecureConnect Admin account will be created on your behalf.
- First-time users will receive a welcome email asking to verify their email address which authorizes their account.
- Whitelist emails from @veea.co to avoid missing critical messages.
- You will receive a temporary password in this welcome email.
- Tap or click on the “Visit Control Center” link at the bottom of the email.
- You will arrive at the Control Center login page.
- Enter your account email address and the temporary password from your welcome email.
- Tap or click the Login button.
You will arrive on a page where you can choose your new (permanent) password. Tap or click the Submit button when finished. To reset this password in the future, please visit the Settings section of Control Center, referenced in the “Settings” section of this Guide.
VeeaHub Manager App Download
| On your iPhone or Android device, search for “VeeaHub Manager” in the iOS or Google Play App stores (respectively). Download and open the application. |
Logging In
Tap on “Log in or Sign Up”
- Enter your account email address and tap “Continue”
- On the next screen, enter your account password and tap on “Login”
- You can select your preferred language up top.
Forgotten Password
If you’ve forgotten your account password, simply select the “Forgot Password?” link.
You will be asked to provide your account email address, and then select Submit.
You will be taken to the “New Password” page to create a new permanent password.
Switching Sites
After logging in, to begin managing a Site, you must first choose it from a list of all available Sites to manage. In the upper right corner, tap on “Switch Site” to choose the Site you would like to manage. *Note that Operators logging in will first need to choose the Organization and then the Site within.
- Operators will: Tap Switch Organization --> Select Any Organization --> Select Any Site
- Organization Admins will: Tap Switch Site --> Select Any Site
- Site Admins will: Tap Switch Site --> Select the Site you are assigned to
Switch Site
After finding and tapping on the Site, tap on the “Switch Site” button at the bottom.
Home Page
You’ll now see the home screen for managing that Site. Here, you can manage all aspects of that location. This screen provides quick access to key administration options.
Wi-Fi Settings
Here, you can view the 3 built-in security profiles and update their names and passwords. Simply tap on the name or password to edit.
Manage VeeaHubs
You will see a list view of your SecureConnect Hubs. After tapping on a Hub, you can: add a new Hub, restart your Hub, view Hub information and remove the Hub.
*Caution – removing the Hub unenrolls it and is only used when relocating it to another Site.
About this VeeaHub Page
The About This VeeaHub page provides detailed information about your specific Hub device, including hardware, software, and network data. This section is useful for troubleshooting and support purposes.
Sections include:
- Device Information - Displays key details about your VeeaHub, including:
- Model: Identifies the Hub’s model number (e.g., VHC25).
- Serial Number: Unique identifier for the specific Hub unit.
- Software Version: Indicates the current platform software installed.
- Network - Shows current network configuration details:
- MAC Address: The hardware identifier for your Hub’s network interface.
- IP Address: The Hub’s assigned internal IP address.
- Connectivity: The active connection type (Ethernet or Cellular)
- Other - Displays additional information:
- Node Type: Indicates whether the Hub functions as a gateway or a meshed Hub.
- Time Zone
Add New VeeaHub
Selecting “Add New VeeaHub” brings you to our enrollment process that guides you through enrolling and setting up a new Hub at a Site. For detailed information, please review the separate Unboxing, Installation and Enrollment Guide.
Cellular Data Usage
Here you can view cellular data consumption over different periods of time.
SecureConnect
The SecureConnect page displays all devices connected to your network. From here, you can manage device access by authorizing, deauthorizing, or blocking devices as needed.
This view also provides a quick summary of device statuses, including:
- Auth Required: Devices awaiting authorization
- Authorized: Devices currently allowed to connect
- Offline: Devices that were connected but are currently inactive
- Blocked: Devices that have been denied access
You can also use the Search field to quickly locate a specific device or verify its current status.
Device Authorizations
You will receive a push notification on your mobile device when a device attempts to connect
to your Common or Secure profiles. Tapping on that notification brings you to the main menu.
Authorizing and Blocking Devices
Tapping on the device in the image above brings you to a screen where you can choose to either authorize or block the device from being on your network.
Authorized Status
Once authorized, the device will show in a list of authorized devices.
There are similar tabs for viewing offline and blocked devices.
Deauthorizing and Blocking Devices
For devices already connected, you can tap on the device (shown in the image above), and you can then either deauthorize it which removes them from the network and allows the user to request access again or block the device so that it can no longer request access.
My Account
Here, you can change your password and your preferred language.
You can also visit our Support Center and delete your account.
Password Reset
If you would like to update your password, select the “Change Password” link on the My Account page.