Profiles
What are common and secure profiles?
Common and secure profiles are logical groupings of rules and policies that govern security settings of SecureConnect. In SecureConnect, secure and common profiles require authorization of devices and users assigned to each profile type. Both secure and common profiles have specific rules and filtering applied to them as established by the Company Administrator. In general, devices in secure profiles can’t be accessed by devices in common profiles. In this way, the secure profile has greater isolation and the ability to have stricter rules applied devices and users operating in the profile.
What is the purpose of a guest profile?
Guest profiles let guests easily sign on to the network without detailed authentication (except for a password). Guests are kept separate from the more secure areas of the network (the common and secure profiles). Guests are subject to rules governing which sites and type of sites they can visit through DNS filtering.
What kind of device devices are put within the secure profile?
Generally, devices and/or users that need greater isolation and security (e.g., cameras, PCI complaint devices, Point of Sale Systems, Site Administrator’s Laptops)
How is a device authorized for a new profile?
A feature of SecureConnect is Zero Trust. Devices and users must be authorized before being given access to the network. The Company Administrator can authorize users and devices via the Control Portal of the SecureConnect mobile app. Site Administrators can authorize devices and users as well; this is done through the mobile app.
How do I tell where a device is authorized for what profile?
The control portal shows the profile and rules assigned to each device or user. This is accessed through the Control Portal.
How many devices can be loaded in a particular profile new line?
No practical limitation.
Filtering
What is DNS filtering?
DNS filtering is a cybersecurity technique that uses the Domain Name System (DNS) to block access to malicious websites and filter out inappropriate content. By intercepting DNS requests, SecureConnect can prevent users from accessing harmful or unwanted websites, enhancing network security and potentially improving productivity
How do you adjust DNS filtering?
Within SecureConnect, the Corporate Administrator establishes DNS filtering for each profile grouping (guest, common, secure.). This is done through a simple interface in the Control Portal.
What are the categories for DNS filtering?
Within SecureConnect, there are a broad number of categories and individual sites of content where access can be blocked of filtered, such as social media or adult content. This is set by the Company Administrator within the Control Portal
InSights
What are insights?
Information on encrypted network traffic flows is collected within SecureConnect. (Privacy remains because data remains fully encrypted.) Insights gives information on application, bandwidth, and devices being used within the network, as well as a host of other network performance issues. This is all available to the Company Administrator via the Control Portal.
Why do I not see my device on insights?
If a device is not connected or authorized, it will not show up. If a device is not recognized, often times it is an unknown device type it will be assigned a generic name (e.g., Android device).
How often are new insights collected?
This is configured as desired by the Company Administrator and can be as frequent or as infrequent as desired.
Miscellaneous
How does SecureConnect maintain privacy?
Unlike VPN systems, SecureConnect does not decryptic user private information, thus greatly enhancing privacy over other legacy approaches.
Who assigns a Site Administrator, and can there be more than one?
The Company Administrator can assign the Site Administrators through the Control Portal. There can be more than one established per site.
Can sites communicate with each other?
Yes, a feature of SecureConnect is the ability to create a virtual network of “sites” (e.g., physical locations or stores) if this is allowed by the Company Administration. This capability can be toggled on and off for specific sites.
Can a device within a secure profile, connect to something in a common profile?
In SecureConnect, both secure and common profiles have specific rules and filtering applied to them as established by the Company Administrator. In general, devices in secure profiles can’t be accessed by devices in common profiles but devices in the secure profile can connect to devices in the common profile (such as a printer for a print job.) In this way, the secure profile has greater isolation and the ability to have stricter rules applied devices and users operating in the profile.