If a VeeaHub or an entire mesh is showing as offline in your management dashboard, it usually means the hub(s) are unable to reach the internet or Veea Cloud services. Here's how to troubleshoot and restore connectivity.
Mesh vs. Individual Hub
- If the entire mesh is offline: Begin by checking the Gateway Hub (also known as the MEN).
- If only one VeeaHub is offline: Focus on that individual device using the checklist below.
Step-by-Step Troubleshooting
| Step | What to Check | Details |
|---|---|---|
| 1 | WAN Connectivity | Ensure the Ethernet or Wi-Fi WAN connection is working. Check router, cabling, and whether other devices have internet access. |
| 2 | Power | Verify the VeeaHub is powered on. Check for LED indicators. Try a different power outlet if unsure. |
| 3 | Reboot the Hub | Press the RESET button for less than 5 seconds to reboot the device. Wait 2–3 minutes for it to come back online. |
| 4 | Use VeeaHub Manager | Connect locally using the VeeaHub Manager (VHM) app to see live status, logs, and connectivity details of the hub. |
| 5 | Reset Containers | Press the RESET button for 5–9 seconds. This resets the containers running on the hub without affecting other settings. |
| 6 | Recovery Mode | Press and hold the RESET button for more than 10 seconds to enter Recovery Mode. This can help in deeper failure scenarios. |
| 7 | Contact Support | If your hub still appears offline, reach out to the Veea Support Team for assistance. |
Additional Notes
- Ensure no firewall or router-level rules are blocking outbound connections to Veea domains or necessary ports (e.g., 443).
- Recovery Mode should only be used when other methods fail. You may need a technician to reconfigure the device afterward.
If you're still stuck, Contact Support and provide the serial number of the offline VeeaHub.