Thank you for choosing VeeaHub, the intelligently connected wireless hub that makes edge computing a reality.
This guide describes how to set up and start using your model VHC25 STAX VeeaHub.
Before you Start
Important safety and regulatory warnings
To prevent the device from overheating or being damaged you must ensure CAUTIONS are adhered to as follows:
- Ambient Temperature. Do not operate the VHC25 STAX in an area that exceeds an ambient temperature of 40°C (104°F).
- Air Flow. The airflow around your VeeaHub must not be obstructed.
- Mechanical Loads. Be sure that the device is level and stable to avoid any hazardous conditions and that it is secure to prevent it from sliding or shifting out of position. Do not place anything on top of the device, as excessive weight may damage it.
- Connector Damage. To avoid damage when fitting RJ45 Ethernet connectors, gently press down on the neck of the Ethernet cable while inserting it into the Ethernet port.
- Power Supply Limitations. Only use the Veea supplied Power Supply Unit (PSU). Use of a different power supply may damage the VeeaHub.
- Environment. The VHC25 STAX must not be used in outdoor environments. It must not come into contact with any fluids or substances which might otherwise cause damage or present a fire or electrical hazard to the VeeaHub or personnel.
- Questions? Go to veea.com/support
Your VeeaHub at a Glance
What's in the Box
|1 x VeeaHub VHC25 Base Unit
|1 x Custom Power Supply Unit (PSU) Adapter Plug (US Compatible)
|1 x CAT-5E Ethernet Cable
|1 x Quick Start Guide
Base Unit - Top View
Base Unit - Bottom View
|LED Light segments around cap
|Port 1 Ethernet WAN or LAN
|Port 2 Ethernet WAN or LAN
|Micro SD for External Storage
|DC Power Input
VHC25 STAX Connections and Lights
The VHC25 STAX has two Ethernet sockets Port 1 and Port 2. Automatic detection (at power up) allows either socket to be used for the WAN or LAN connections.
A PSU is provided which connects to the VHC25 DC Power Input.
When the VeeaHub is connected and powered on as described in Getting Started (Steps 1 to 4) below, LED lights shine through a diffuser which is located at the top cap of the unit. After 20 minutes (dependent on your internet connection speed), the initialization process is completed, and the lights change to a steady blue color which signifies the VeeaHub is connected to the internet and ready to use.
Lights for VHC25 power up sequence:
Blue - Ready to use
A reset button is located on the bottom of the VHC25 - This is not used in normal operation.
The VHC25 STAX is designed to be mounted on a flat surface. It requires no fixings or fixtures to install.
Place the VHC25 on its four rubber feet.
The VHC25 antennas are built in and require no installation or fixing.
Complete steps to as follows:
Download VeeaHub Manager
This is available for iOS and Android phones.
VeeaHub Manager enables you to activate VeeaHubs on your mesh and to manage the mesh from a mobile device.
Download VeeaHub Manager app to your mobile device from Apple Store or Google Play Store.
Veea Edge Platform (VEP) Manual contains complete information on what you can do using VeeaHub Manager.
Download the VEP Manual from the Veea Support website, see:
Add your VeeaHub
Create an Enrollment Account
If you do not already have a Veea enrollment account, please create one as follows:
For Default users:
For Organization users:
Add a First VeeaHub to Your Enrollment Account
Log into the VeeaHub Manager (VHM) as follows:
Connect your VeeaHub
Connect to the Internet
CAUTION: Connector Damage. To avoid damage when fitting RJ45 Ethernet connectors, gently press down on the neck of the Ethernet cable while inserting it into the Ethernet port.
Connect an Ethernet cable either to Port 1 or Port 2 on the VHC25 hub, and your Internet Service Provider (ISP) Wide Area Network (WAN) Ethernet connection to the Internet.
|Internet Only Connection
|Internet with LAN Connection
Mesh Connection - LAN (Ethernet Cabled)
If you intend to create a Mesh with other VHC25 hubs, always connect the first VeeaHub to be enrolled to the internet (this forms the Gateway hub). You can connect the hubs with an Ethernet cable from any open Ethernet port on one hub to any open port on the other hub.
To Mesh the Gateway hub with other VHC25 non-gateway hubs, connect an Ethernet cable to the vacant Ethernet socket port on the Gateway hub and the other end to either Port on the additional (non-gateway) hub.
It is also possible to mesh using the WAN Port, for more information goto veea.com/support
Connect to a Power Outlet
Connect the Veea supplied PSU to the connector on the underside of the VHC25. Plug the power connector into a suitable mains power wall socket.
Power up the VeeaHub after you have completed steps one to three above.
Check the status of your VeeaHub
Once your VeeaHub is connected to power and Internet through the Ethernet port, the initial setup starts. You can use VeeaHub Manager to follow the progress.
After it is powered on, your VeeaHub will download the latest software and set it up with the required configuration.
This can take up to 30 minutes to finish. Do not unplug your VeeaHub until the process is complete. This is when the VeeaHub Manager shows it is finished.
The LED lights visible on the top of the VeeaHub will show green after the boot up process has successfully completed - This is the normal state of the VHC25 STAX.
A notification email is also sent from Veea to confirm VeeaHub setup is complete (Note. The email is sent to the address that was supplied in the VeeaHub enrollment process).
You can now move the unit to its desired location. For information on how to position your VeeaHubs and optimize your network, go to veea.com/support
Your VeeaHubs operate in a Mesh. A Mesh is a connected group of VeeaHubs working together
to provide a self-healing, self-configuring network.
You must create a mesh, even if you have only one VeeaHub. You can create more than one mesh in your enrollment account.
The first VeeaHub activated on a mesh is the Gateway node that must be connected to the Internet. Additional VeeaHubs may be used to extend the range of your mesh network. To interconnect VeeaHubs in a mesh, just add another unit to a mesh you created earlier.
Services and Subscriptions
Some services available on your VeeaHub require a subscription, sold separately through Control Center.
The same account credentials used for the VHM App are used to log into the Control Center.
When the VeeaHub is active on your mesh, you can:
Install additional services
Visit Control Center to add services to your mesh.
If your VeeaHub is supplied by a business or an organization, you may have been provided a specific address to use – such as mycompany.controlcenter.veea.co – if so, please use this address. If not, go to controlcenter.veea.co
After you have activated your VeeaHubs and your mesh setup is complete, you can connect devices such as laptops, printers and phones to your VeeaHub.
Your VeeaHub has many capabilities and options that can be configured using the VeeaHub Manager app or the online Node Manager. The Veea Edge Platform (VEP) Manual contains complete information on what you can do with these software tools. Download the VEP Manual from the Veea Support website, see: veea.com/support > downloads
Connecting via Wi-Fi
Connection to Devices
To connect a device to the VeeaHub(s) in the Mesh via Wi-Fi, select the network name (SSID) and enter the Wi-Fi password that you created and set during enrollment. You can create additional wireless access points.
See the VEP Manual for Node Manager and VeeaHub Manager full details.
Connection to a Mesh
See the VEP Manual for Node Manager and VeeaHub Manager full details.
Connecting via Ethernet
To connect wired devices to your VeeaHub, connect an Ethernet cable to an available Ethernet port on the VeeaHub and then to your wired device.
What you can connect to an Ethernet port:
Internet connection on the gateway VeeaHub
Port 1 or Port 2.
Connection to devices
You can connect devices such as computers and printers to the network using Ethernet.
Connection to a Mesh
You can connect additional VeeaHubs into a mesh using Ethernet. Any single Ethernet Port can be used at the same time for both Mesh and LAN devices.
Note. These uses may need specific configurations. For full details, see the VEP Manual for Node Manager and VeeaHub Manager full details.
If you are having problems with your VeeaHub, contact Veea Support, go to veea.com/support
VHC25 STAX Specifications
|12VDC @ 2.5A
|Power Consumption (Max/Typical)
|107 mm x 107 mm x 91 mm
|0℃ (Min), 40℃ (Max)
VHC25 Supplied Power Supply Specifications
|Power Supply Input
|(100-250) VAC, (50-60) Hz
|Power Supply Output
|12 VDC @ 2.5 A
FCC Interference Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For product available in the USA market, only channel 1~11 can be operated. Selection of other channels is not possible. This device is restricted for indoor use.
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